Once students have achieved all the units required for a qualification with the minimum grade, we automatically issue the overall qualification result.

If a result you’re expecting isn’t available, our troubleshooting guidance below provides information on what to check and the actions required to resolve any issues. 

If you need our support or have any questions concerning missing and incomplete results (MIRs), please call us on 01223 553998 or email us at support@ocr.org.uk.

When checking and resolving missing results, you may need to refer to the following:

• Qualification entries – If you need to check students' qualification (registration) entries you can do this in the Cambridge Technicals Progress Tracker. You can also view qualification entries in Interchange – hover over ‘Cambridge Technicals’ in the left-hand menu and click ‘View entries’.
• Qualification structure and rules of combination – Use the Cambridge Technicals entry codes booklet and centre handbooks to see how qualifications are structured, including the total GLH required and unit rules of combination. You can also use the Cambridge Technicals Progress Tracker to see the total GLH required for the qualification and a running total of the GLH already achieved or in progress for each student.
  
• Latest results data – Check the most up-to-date results information via Interchange. To view results data, download the candidate achievement report or hover over ‘Cambridge Technicals’ in the left hand menu and click on ‘Candidate achievements’. You can also view the qualification result status and unit achievement status in the Progress Tracker – we've provided the meaning of each status on our website.

To resolve certain issues, you will need to complete and submit our online missing and incomplete results (MIR) request form, see Troubleshooting below. For some requests you will also need to complete and upload a separate spreadsheet when you submit the form.

You access the online form via Interchange – hover over ‘Post-results’ in the left hand menu and click ‘Missing and incomplete results’. From this page, you can view and download the spreadsheet templates. Links to these are also provided in the online form.

If a student hasn’t achieved all the units required for the qualification they are entered for, they can move down to a smaller qualification (in the same subject and at the same level), provided they have achieved the right combination of units. 

Where a student is eligible to achieve a larger size qualification, you can make a top-up entry.

If you need to make top-up/move-down entries:

• Check the student has achieved the units required for the qualification they are moving to
• Make the top-up/move down entry via EDI or Interchange. You do this the same way you make a standard entry – you just need to use the top-up/move down entry code. These are available in the Cambridge Technicals entry codes booklet.

Results missing from EDI files

If you have results missing from your EDI files, check whether the result is available in Interchange and hasn’t been included in the file. This is often due to a missing unique candidate identifier (UCI), or the result was issued after the EDI file was created.

If the result is still missing, use our guidance to help identify and resolve the issue.

Student is not entered for the correct qualification

If a student is entered for the wrong size qualification, you need to make top-up/move down entries via EDI or Interchange – see ‘Topping up and moving down’ above.

Student's previous qualification grade has not improved

Where a qualification has previously been achieved, a new qualification result is only issued if the qualification grade is improved.

A new qualification result will not be issued where a student:

• re-sat units and the unit results do not improve the grade previously achieved
• does not have any new unit achievements to use towards the qualification

If the result is still missing, use our guidance to help you identify and resolve the issue.

Student has not achieved the qualification they're currently entered for, but has achieved other qualifications in the same subject and at the same level

Check the student is still expecting a result for the qualification they are currently entered for.

You may also need to inform the student of any other qualification result(s) they have achieved.

If the result is still missing, use our guidance to help you identify and resolve the issue.

Student was absent from an exam for a required unit

You can view units with an ‘Absent’ status in Interchange – hover over ‘Cambridge Technicals’ in the left-hand menu and click ‘Test Results’.

In the Progress Tracker, the ‘Absent’ status shows whilst the exam series is live. If the student achieved the unit in a previous exam series, the unit status shows as ‘Result achieved’.

You may also need to check your copy of the attendance register.

If the student was eligible for special consideration absence and an application was submitted and accepted, an assessed grade for the unit(s) is issued. If you have any queries about special consideration, please contact our Special Requirements team at srteam@ocr.org.uk.

If the student isn't eligible for special consideration absence, you can move the student down to a smaller qualification provided they’ve achieved the right combination of units – see ‘Topping up and moving down’ above.

Student is showing as ‘Absent’ in error 

If the student was not absent from the exam, complete and submit the online MIR form – select ‘Missing exam result’ from the ‘request type’ drop-down menu. 

You will also need to upload a copy of your attendance register, seating plan and despatch log when submitting the online form.

Student received an ‘Unclassified’ or ‘Not Achieved’ result for a required unit

A qualification grade at Pass or above will not be awarded if the student hasn’t achieved the minimum grade for one or more of the required units.

Check for any units that haven't been achieved. Students who do not reach the minimum standard for the unit will be unclassified (‘U’) or ‘Not Achieved’ for Level 2 units (1C).

You can move the student down to a smaller sized qualification if they have achieved the right combination of units for the smaller qualification – see ‘Topping up and moving down’ above.

If a moderated unit should have been resubmitted, follow the guidance for ‘Student/unit was missed from a moderation claim’.

The student does not have the correct combination of units

When combining units for the chosen qualification or pathway, the rules for the qualification/pathway must be followed. If one or more of a student’s unit results do not count towards the qualification they are entered for, and the student is unable to complete the additional unit(s) required, please contact our Special Requirements team at srteam@ocr.org.uk.

The student has not completed enough units for the qualification

Students must achieve all the units required for the qualification they are entered for before a qualification grade can be awarded.

If the student is unable to complete all the required unit(s), you can move them down to a smaller qualification provided they’ve achieved the right combination of units – see ‘Topping up and moving down’ above.

If you have any queries about special consideration, please contact our Special Requirements team at srteam@ocr.org.uk for guidance.

The student/unit was missed from a moderation claim

If the student has completed work for moderation and the moderation visit has taken place, submit the online MIR form.

Select ‘Candidate/unit missed from moderation claim’ from the ‘request type’ drop-down menu. You’ll also need to complete and upload the ‘Candidate/unit missed from moderation claim’ spreadsheet template when submitting the form.

Note: A moderation visit/virtual visit may be required.

An incorrect unit/grade was claimed

If you submitted a claim for the wrong unit or grade and the claim has been processed, submit the online MIR form.

Select ‘Incorrect unit/grade claimed at moderation’ from the ‘request type’ drop-down menu. You’ll also need to complete and upload the ‘Incorrect unit/grade claimed at moderation’ spreadsheet template when submitting the form.

Note: A moderation visit/virtual visit may be required.

Moderation visit was late and results are pending

Moderation visits that take place after 30 June may mean results for these units, and related qualification achievements, are not available by results day.

Check the status of your visits and any related claims – you may have units that have not yet been processed and are ‘pending’.

You can view the status of a claim in Interchange – hover over ‘Cambridge Technicals’ in the left-hand menu and then click on ‘View claim history’. Your most recent claim will be at the top of the list.

Once a claim has been processed, results should be available to view on Interchange within 48 hours. The unit status in the Progress Tracker will also update.

If you have any queries, please email us at support@ocr.org.uk.

The student has a duplicate record (ie more than one eight-digit OCR candidate number)

Duplicate records need to be merged so that unit achievements are ‘banked’ against a single OCR candidate number. A duplicate record is normally caused when different student demographics are used when making entries.

If a student has more than one OCR candidate number, you can ask us to merge the duplicate student records by completing the online MIR form – select ‘Merge duplicate candidate numbers / records’ from the ‘request type’ drop-down menu.