Results enquiries 

Centres can request a results enquiry if they are approached by a candidate who believes their results do not reflect their performance on the day of the test. 

Results enquiries involve: 

• A check of the data to make sure results have been accurately reported. 
• A review of examiner-marked components by a senior examiner who was not responsible for awarding the original marks, to make sure the marking criteria were appropriately applied.

Please be aware that, following a results enquiry, results can go down as well as up and this could affect the candidate's university application. 

Requests must be submitted using the online form on the Results Online system by 21 August 2024. 

The fee for a results enquiry is £46 per candidate, per paper. If there is any change to the original result, you will not be charged. 

You should receive the outcome of the results enquiry within five working days of submitting the form. 

If the candidate has applied to the University of Cambridge, the University of Warwick or Imperial College London, we will notify them directly of any change to the results. Other institutions will be notified via UCAS. 

Access to scripts 

We do not offer an access to scripts service for STEP and are unable to return candidates’ scripts.