Vocational Qualifications (Certification only) Administration (Business Professional) Level 3 Diploma - 03963

Withdrawal of Administration (Business Professional) suite

Following a review we have decided to withdraw the Business Administration qualifications. The final date for entries will be 31/12/2023. Please refer to the subject update below for last certification dates and further information.
Withdrawal of Text Processing units

Following the withdrawal of the Text Processing units in 2017, learners taking Administration (Business Professional) will still be able to use any prior achievement of Text Processing units for certification.

This qualification recognises learners' understanding of complex administrative functions and activities. It accredits learners' abilities to carry out a comprehensive range of non-routine administrative tasks in a senior or supervisory role and has been designed to accredit their achievements in a modern, practical way that is relevant to the work context. The qualification is flexible, allowing learners to choose individual units that best fit their needs and level of achievement.

Benefits

Flexible structure enabling centres and learners to choose the units most relevant to them.
Further units may be added later as a progression route to Level 4 qualifications.
Modern, flexible assessments.
Mandatory units covering essential skills with a wide range of optional units.

(5) Key documents

Centre handbook (PDF, 546KB)

Datasheet (PDF, 439KB)

Frequently asked questions - FAQs (PDF, 145KB)

Frequently asked questions - Withdrawal (PDF, 163KB)

Internal standardisation generic guide (PDF, 584KB)

Download

(4) Subject updates

Extension of Administration (Business Professional) qualifications

No adaptations for Administration (Business Professional) qualifications in 2022/23

Notice to centres - Extension and important changes to optional Text Processing units (PDF, 52KB)

Withdrawal of Administration (Business Professional) qualifications

(36) Assignment materials

Level 2 - Unit 08 - Career planning in administration - Model assignment (PDF, 100KB)

Level 2 - Unit 09 - Communicate with customers - Model assignment (PDF, 100KB)

Level 2 - Unit 09 - Communicate with customers - Witness statement (DOC, 132KB)

Level 2 - Unit 10 - Teamwork in administration - Model assignment (PDF, 92KB)

Level 2 - Unit 10 - Teamwork in administration - Witness statement (DOC, 124KB)

Level 2 - Unit 11 - Financial transactions - Model assignment (PDF, 381KB)

Level 2 - Unit 11 - Financial transactions - Model Witness statement (DOC, 118KB)

Level 2 - Unit 12 - Organise business travel and accommodation - Model assignment (PDF, 102KB)

Level 2 - Unit 12 - Organise business travel and accommodation - Witness statement (DOC, 126KB)

Level 2 - Unit 13 - Organise meetings - Model assignment (PDF, 98KB)

Level 2 - Unit 13 - Organise meetings - Witness statement (DOC, 124KB)

Level 2 - Unit 14 - Handling diary systems - Witness statement (DOC, 130KB)

Level 2 - Unit 14 -Handling diary systems - Model assignment (PDF, 182KB)

Level 3 - Unit 15 - Producing complex business documents - Model assignment (PDF, 87KB)

Level 3 - Unit 16 - Understanding functions and roles within business organisations - Model assignment (PDF, 63KB)

Level 3 - Unit 17 - Supporting recruitment and selection procedures - Model assignment (PDF, 88KB)

Level 3 - Unit 18 - Verbal communication in business - Model assignment (PDF, 94KB)

Level 3 - Unit 18 - Verbal communication in business - Witness statement (DOC, 123KB)

Level 3 - Unit 19 - Support business meetings - Model assignment (PDF, 97KB)

Level 3 - Unit 19 - Support business meetings - Witness statement (DOC, 142KB)

Level 3 - Unit 20 - Organise a business event - Model assignment (PDF, 110KB)

Level 3 - Unit 20 - Organise a business event - Witness statement (DOC, 131KB)

Level 3 - Unit 21 - Reviewing and developing office procedures - Model assignment (PDF, 130KB)

Level 3 - Unit 22 - Carry out research and prepare a report - Model assignment (PDF, 74KB)

Level 3 - Unit 23 - Legislation affecting organisations - Model assignment (PDF, 52KB)

Level 3 - Unit 23 - Legislation affecting organisations - Witness statement (DOC, 110KB)

Level 3 - Unit 24 - Working in an administration team - Model assignment (PDF, 67KB)

Level 3 - Unit 24 - Working in an administration team - Witness statement (DOC, 130KB)

Level 4 - Unit 25 - Working in a senior administrative role - Model assignment (PDF, 78KB)

Level 4 - Unit 26 - Analyse financial information - Model assignment (PDF, 67KB)

Level 4 - Unit 27 - Chair a meeting - Model assignment (PDF, 142KB)

Level 4 - Unit 27 - Chair a meeting - Witness statement (DOC, 137KB)

Level 4 - Unit 28 - Present complex business information - Model assignment (PDF, 55KB)

Level 4 - Unit 28 - Present complex business information - Witness statement (DOC, 121KB)

Level 4 - Unit 29 - Train and develop staff - Model assignment (PDF, 92KB)

Level 4 - Unit 29 -Train and develop staff - Witness statement (DOC, 153KB)

(2) Forms

Internal standardisation form (PDF, 24KB)

Submission cover sheet (PDF, 1MB)

(1) Promotional materials

Case study (PDF, 258KB)

(4) Question papers, mark schemes and reports

(1) 2019 - June series

Moderators' report - VQ/VQC Administration (Business Professional)

(1) 2022 - June series

Moderators' report (PDF, 240KB)

(1) 2023 - June series
1
Moderators' report (PDF, 208KB)

(1) 2023 series

Moderators' report - VQ/VQC Administration (Business Professional)

(21) Units

Level 2 - Unit 08 - Career planning in administration (PDF, 220KB)

Level 2 - Unit 09 - Communicate with customers (PDF, 196KB)

Level 2 - Unit 10 - Teamwork in administration (PDF, 214KB)

Level 2 - Unit 11 - Financial transactions (PDF, 262KB)

Level 2 - Unit 12 - Organise business travel and accommodation (PDF, 212KB)

Level 2 - Unit 13 - Organise meetings (PDF, 218KB)

Level 2 - Unit 14 - Handling diary systems (PDF, 215KB)

Level 3 - Unit 15 - Producing complex business documents (PDF, 29KB)

Level 3 - Unit 16 - Understanding functions and roles within business organisations (PDF, 25KB)

Level 3 - Unit 17 - Supporting recruitment and selection procedures (PDF, 209KB)

Level 3 - Unit 18 - Verbal communication in business (PDF, 219KB)

Level 3 - Unit 19 - Support business meetings (PDF, 213KB)

Level 3 - Unit 20 - Organise a business event (PDF, 220KB)

Level 3 - Unit 21 - Reviewing and developing office procedures (PDF, 224KB)

Level 3 - Unit 22 - Carry out research and prepare a report (PDF, 164KB)

Level 3 - Unit 23 - Apply legislation affecting organisations (PDF, 217KB)

Level 3 - Unit 24 - Working in an administration team (PDF, 217KB)

Level 4 - Unit 26 - Analyse financial information (PDF, 23KB)

Level 4 - Unit 27 - Chair a meeting (PDF, 21KB)

Level 4 - Unit 28 - Present complex business information (PDF, 23KB)

Level 4 - Unit 29 - Train and develop staff (PDF, 24KB)

Teaching and learning resources

(6) Support materials

Level 3 - Unit 15 - Producing complex business documents - Sample scheme of work (DOC, 497KB)

Level 3 - Unit 15 - Producing complex business documents - Task 01 - Candidate style answer (PDF, 31KB)

Level 3 - Unit 15 - Producing complex business documents - Task 02 - Candidate style answer (PDF, 29KB)

Level 3 - Unit 15 - Producing complex business documents - Task 04 - Candidate style answer (PDF, 31KB)

Level 3 - Unit 16 - Understanding functions and roles within business organisations - Sample scheme of work (DOC, 498KB)

Model assignment user guide (PDF, 181KB)