We welcome your comments and want to resolve your complaint as efficiently as possible.
Please contact us with your concerns:
- By email: complaints@ocr.org.uk
- By post: Complaints Team, OCR, The Triangle Building, Shaftesbury Road, Cambridge, CB2 8EA
- By phone: via our customer support centre
To enable us to process your complaint effectively and direct it to the correct person please provide us with as many of the following details as you can:
- Your name
- Your creditor number
- Your current panel(s) if applicable
- An email address
- A clear description of your complaint
- Copies of any relevant correspondence
For further details, please refer to our complaints policy: