For vocational qualifications, if a candidate’s work was submitted, but no certificate is received or the certificate accredits different units from those expected, you should check the centre feedback report (either hard copy or via Interchange). To view the report online, log in to Interchange, hover over ‘Centre information’ and then click on ‘Examiner-moderator reports’.

If there’s no reference to the amendment of awards, you should check the centre copy of the candidate submission sheet (if applicable) or Interchange to see if the correct units have been indicated for the candidate(s) concerned. If incorrect units are shown, please contact our customer support centre.